Consumer Privacy Notice

What Does the North Carolina Housing Finance Agency Do With Your Personal Information?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security number and income.
  • Account balances and payment history.
  • Credit History and credit scores.

When you are no longer our customer, we continue to share your information as described in this notice.

All financial companies need to share customer’s personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customer’s personal information; the reasons the Agency chooses to share; and whether you can limit this sharing.


Reasons we can share your personal informationDoes the Agency share?Can you limit this sharing?

For our everyday business purposes—

such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus






For our marketing purposes—

to offer our products and services to you




We don’t share

For joint marketing with other financial companiesNoWe don’t share

For our affiliates’ everyday business purposes—

information about your transactions and experiences




We don’t share

For our affiliates’ everyday business purposes—

information about your creditworthiness




We don’t share

For nonaffiliates to market to youNoWe don’t share


Questions? Call 919-877-5700 or toll free at 1-800-393-0988 or go to

Who we are
Who is providing this notice?NC Housing Finance Agency
What we do

How does the Agency

protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

How does the Agency

collect my personal information?

We collect your personal information, for example, when you

  • Apply for a loan or give us your income information.
  • Provide employment information or give us your employment history.
  • Apply for financing.


We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.


Why can’t I limit all sharing?

Federal law gives you the right to limit only

  • sharing for affiliates’ everyday business purposes—information about your creditworthiness.
  • affiliates from using your information to market to you.
  • sharing for nonaffiliates to market to you.

State laws and individual companies may give you additional rights to limit sharing.


Companies related by common ownership or control. They can be financial and nonfinancial companies.


  •  The Agency has no affiliates.

Companies not related by common ownership or control. They can be financial and nonfinancial companies.


  •  Nonaffiliates we share with can include financial service providers, such as mortgage bankers and securities broker-dealers; non-financial companies, such as realty companies and housing counseling agencies; and others, such as nonprofit and partner organizations.
Joint marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.


  •  The Agency doesn’t jointly market.